Effective Date: 01/02/25
At TutorBox, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, store, and protect your personal data when you visit our website or engage with our services.
1. Company Details
- Company Name: TutorBox
- Registered Address: 165 High Street, Harborne, Birmingham, West Midlands, England, B17 9QE
- Email Contact for Privacy Inquiries: hello@tutorbox.com
2. Information We Collect
We may collect the following personal data:
- Personal Information such as your name, email address, phone number, and postal address when you contact us or register for services.
- Payment Information when you make a payment or invoice-related transactions.
- Technical Information such as your IP address, browser type, and website usage data (via Google Analytics or similar tools).
3. How We Collect Data
- Directly from you when you fill out forms, register for lessons, or subscribe to our marketing communications.
- Automatically through cookies and similar technologies when you visit our website.
4. How We Use Your Data
We use your data for the following purposes:
- To provide and manage our tutoring services.
- To communicate with you about your bookings, payments, and progress.
- To process payments and issue invoices.
- For marketing purposes (if you have opted in via our web forms).
- To analyze and improve our website and services through tools like Google Analytics.
5. Legal Basis for Data Processing
We process your data based on the following legal grounds:
- Contractual Necessity: To fulfill our contract with you (e.g., providing tutoring services).
- Consent: For sending marketing emails and other communications, only if you have opted in via our web forms.
- Legitimate Interest: We use data to improve our services, for internal analysis, and to enhance user experience.
6. Data Sharing
We may share your data with the following third-party service providers:
- Teachworks, Capsule CRM, Freshbooks, and Century.Tech to manage student records, communicate with families, process payments, and analyze data.
- We will not sell your personal data to third parties.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and collect analytical data. You can control cookie settings through your browser or our cookie banner, which will be implemented on the site.
8. Data Retention
We retain your personal data indefinitely unless you request its deletion. Data is kept to manage ongoing services, historical records, and financial transactions.
9. Your Data Protection Rights
You have the following rights under the UK GDPR:
- Access to your personal data.
- Rectification of inaccurate data.
- Erasure of your personal data (under certain conditions).
- Withdrawal of consent for marketing emails at any time.
- Complaint to the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
10. Changes to This Privacy Policy
We may update this privacy policy periodically. Any changes will be posted on this page, and we will update the Effective Date at the top of the policy.
11. Contact Us
For any questions or concerns about this privacy policy, please contact us at:
Email: hello@tutorbox.com
Phone: 0800 270 7979
